I received a pick-up point that is very far away/ I was assigned a drop-off point that is far from my destination. What do I do?

Should you be unsatisfied with the pick-up/drop-off point assigned to you (i.e. had to walk more than 200m from registered address; unsafe area; inaccessible) please do send us an in-app Feedback so that we can verify this concern on our system.

When sending a feedback, kindly include:

1. Screenshot of pick-up/drop-off point in the App (boarding ticket)

2. Details about the assigned point (more than 200m away, unsafe, hard to access, etc.)