SWAT

You will receive notifications when your vehicle is 15 and 5 minutes away, and a final one when your vehicle arrives.  

Should you be unsatisfied with the pick-up/drop-off point assigned to you (i.e. had to walk more than 200m from registered address; unsafe area; inaccessible) please do send us an in-app Feedback s...

Ensure that you have location services and mobile data “ON”. Else, please provide your boarding pass ticket and the last 4 digit of your handphone number for verification purposes. Your driver will...

There are 2 scenarios to this case: You are booking onto a address that is either not your saved or default address The pinned location you saved is incorrect Double check this 2 points and recti...

* It is important for you to save your favourite address if you intend to be dropped off frequently at that particular address. This will allow myTOYOTA Shuttle PH to allocate the pick-up/drop-off ...

Offer Notification Click on the offer notification for your assigned ride details.  To access your Trip ticket, go to Menu > `Manage rides` or simply open your notifications.  Check on your pick u...

Passengers have to sit one seat away from each other and mask has to be worn at all times during the transport to work. Please follow the instructions of the drivers as your safety is important to us.

Yes, you are able to book for other employees using your phone. We encourage you to help those that do not have a smartphone to book their rides. Log out from your own account and log in to their a...

1. Go to Settings > Profile. 2. Add your phone number beside your name 3. Driver is now able to call you if we cannot find you at the pick up stop!   

Check with HR/Admin staff that you have been enrolled into the system. This must be done before you are able to register in the application. Once the application has been downloaded, enable the loc...